How To Be Like US IT Support Guys

IT support guys
Written by Benny Koteeni

How to be Like US IT Support Guys

In a craving for a more sophisticated lifestyle, man has continued to invent devices and instruments to support this desire. Every day, we wake up to the news of one new device or invention.

From the invention of Mobile phones and enhanced wireless communications to the creation of virtual reality platforms to enjoy a simulated experience of the real world using technological devices.

As the world continues to push for advancement in health, aviation, transportation, and several other sectors, man has continued to find ways to be at par with these technological developments.

Building tech spaces and introducing digital devices to facilitate the adoption and utilization of these digital innovations have become necessary due to an increased affinity for their usage.

 Information technology is a sector that is predominantly known for dealing with systems that transmit information and facilitate communication.

Thus the role played in technological device accessibility. Since these technological developments are in constant need of upgrades, there is an accompanying demand for information technology support experts.

These information technology support experts are often known as IT support guys.

The IT support guys play an important role in the utilization of digital wares. They perform computing tasks and organize every process that revolves around the observation and solution of technical problems.

In the United States, statistics collated by the Bureau of Labour Statistics give a projection that captures a 13% growth in computer and information technology jobs from 2020 to 2030. The department also asserts that this rise in technology adoption will produce 667,600 new jobs.

So, what are the qualities found in the US IT support guys that make them unique and so relevant to technological uptakes?

With an emphasis on information security, cloud computing, and storage of information, the need for IT support guys across the globe and within an organization is paramount.  

According to the United States Bureau of Labour Statistics, the average salary for workers in the information technology sector in May 2021 was USD 97,430, a figure that will not be on a decline as long as technological devices continue to emerge.

Here are the top 10 IT support occupations in the United States.

Top 10 IT Support Jobs

  • Computer Programmer
  • Computer and Information Research Scientists
  • Computer Support Specialist
  • Computer Network Architects
  • Computer System Analysts
  • Information Security Analysts
  • Database Administrator and Architects
  • Network and Computer Systems Administrator
  • Software Developers, Quality Assurance, Analysts, and Testers
  • Web Developers and Digital Designers

The names of these occupations sound interesting, and they are furnished with an outstanding portfolio.

Wondering how to be like the US IT support guys? Settle in for a digitalized ride as we look at the qualities that raise the demand for these IT support guys.

Qualities Of A Good IT Support Guy

Problem-Solving Skills

Individuals planning to foray into the technological terrain must be tech-savvy. They must have a flair for digital computation and its working environment.

It also requires good problem-solving skills as the most important function of an IT support guy is nestled within their problem-fixing abilities.

The IT support guys are constantly enclosed with the checking of computer systems and networks. They are routinely expected to provide internal and external support to customers with their vast knowledge and expertise.

Testing devices, making software updates, and providing support are among the key roles the IT support guys perform while at work.

Problem-solving skills cannot be ignored if an individual seeks to pursue a career in this field. Though the job Is lucrative, it is an environment for highly intellectual persons who are driven by a need to provide a seamless service delivery than a huge paycheck.

Possess Great Communication Skills

In any organization, communication is a crucial aspect of job operations. The IT support guys ensure that the communication in a work environment is not distorted by connecting and maintaining devices that enable this process.

They contribute toward the onboarding of new users or employees and assist in walking them through the requirements that would make the technological devices in the workplace more accessible and less cumbersome.

The transmittal of information or supervision of communication systems is the basic function of IT support guys. These intellectuals also promote a cross-sectional transmission of technological devices that streams information from various sources.

For instance, the computer network architect helps to design communication networks which include the local area networks, wide area networks, and intranets, all in a bid to enhance IT accessibility through the provision of assistance to staff and customers.

Laudable Interpersonal Skills

The role of IT support guys puts them in the front row, from interfacing with staff to managing workplace technical issues.

This continuous consultation with workers to provide regular maintenance solutions, ensure software updates and work on different tech-related issues has prompted a need for healthy interpersonal relationships at the workplace.

IT support guys are smart individuals with great cognitive abilities; although sometimes they can appear geeky and introverted, they are the livewire of most organizations. The significance of their position holds sway in the digital inclination of several firms.

Nowadays, every organization wants a spot at the top, especially concerning ranking and service delivery.

Getting their service or products delivered to millions of customers across the globe requires visibility, and this wide scope of reach can only be achieved through digital platforms such as website launches or media integration.

Most IT support guys are reserved, as earlier mentioned in the previous paragraph, but due to the nature of their jobs, they are more susceptible to having interactions with other staff or members of a team hence the development of team spirit and collaborative disposition.

In fact, in most firms, every department relies solely on the activities of these IT support guys. A day of absence at work might spell disaster for a firm without the support of these tech-savvy individuals.

In the United States, according to comprehensive research computed by COMPTIA, which was called the ‘‘Cyberstates 2020,’’ there are 556,600 technological business institutions, and this explains the reason for the establishment of top tech companies in the country.

Let us take a close look at the top tech company in the world, and perhaps this might provide clues as to why they are strategically located in the United States.

Top 15 Tech Companies

1. Alphabet

2. Amazon

3. Facebook

4. Salesforce

5. Uber

6. Tesla

7. Apple

8. Airbnb

9. Netflix

10. Dell Technologies

11. Workday

12. Twitter

13. Adobe

14. Oracle

15. Cisco

These companies are technological businesses located in the United States of America. The reason for this choice is not farfetched as the country is blessed with a plethora of young intellectuals who are tech-savvy and digitally inclined.

These multi-billion-dollar corporations offer these IT support guys vacation benefits, mouth-watering salaries, and career opportunities, a factor that has seen an exponential increase in the rate of tech-based career jobs.

Want to be like the US IT support guys? Then you must acquire the much-needed tech skills that will give you leverage in this ever-enterprising industry.                    


The role of IT support guys in any organization is quite huge as they tend to play supportive, administrative, and maintenance duties in most workplaces.

Working in tandem with the core objectives of the firm, they promote work efficiency through the provision of IT assistance to the members of staff and customers. 

Would you like to get a job in google? Find out how

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